Submit a request
Check your existing requests
Didn't find what you were looking for?
Get in touch
Fill out a request form
Getting Started Basics
Does Mandrill inline CSS automatically?
Does Mandrill have a test mode or sandbox?
Tips for using images in Mandrill emails
Mandrill for MailChimp Users
How do I add a MailChimp template to my Mandrill account?
How do I use Mandrill if I already have a MailChimp account?
Why can't I log in to MailChimp with my Mandrill credentials?
Templates and Dynamic Content
Can I use dynamic or conditional merge tags?
Getting Started with Templates
How do I use merge tags to add dynamic content?
Billing and Pricing
How do I add funds to my Mandrill account?
How much does Mandrill cost to use?
How does Mandrill billing work?
Open and Click Tracking
Why aren't clicks being tracked?
How does open tracking work?
Can I customize the domain used for open and click tracking?
Rejections, Bounces, Unsubscribes, an...
What happens if an email bounces?
How do recipients unsubscribe from emails sent through Mandrill?
What is a rejected email (Rejection Blacklist)?
How can I export activity from my Mandrill account?
How long is the "View Content" link available for sent emails?
Can I change how long Mandrill keeps data about my emails?
Can I run spam tests on my templates?
Can I schedule a message to send at a specific time?
Can I set up alerts or notifications for my Mandrill account?
What is the rules engine?
How do I create a new rule?
Reputation and Hourly Quota
Reputation System Basics
Why is my sending quota so low?
How does the account reputation and hourly quota system work?
How is the hourly quota determined?
High Bounce Rate
High Spam Complaint Rate
High Unsubscribe Rate
Where do I find my SMTP credentials?
What SMTP ports can I use?
Why am I getting a "Relay Access Denied" error trying to send through SMTP?
SMTP Headers API
Using SMTP Headers to customize your messages
Desktop Email Clients
Can I use my desktop email program to send through Mandrill?
Sending via SMTP in different languages
Using Mandrill's SMTP integration with Web Frameworks
Sending via SMTP in various programming languages
How do I send with PHPMailer?
Content Management Systems
Can I use Mandrill to send email through my content management system (CMS)?
Official Mandrill API clients
Using the Mandrill Ruby Gem
Third Party API Clients
No topics found
Delivery and Authentication
How do I get rid of the 'on behalf of' message that shows for some recipients?
What is domain verification?
SPF and DKIM
What are SPF and DKIM and do I need to set them up?
How do I add DNS records for my sending domains?
Dedicated IP addresses
How do I warm up my dedicated IP address?
How do I remove a dedicated IP address?
How do I add a dedicated IP address?
Inbound Email Processing
Inbound Email Basics
Inbound Email Processing Overview
What is the format of inbound email webhooks?
How do I view the Rejection Blacklist for a subaccount?
What are subaccounts?
How do I create a subaccount?
Introduction to Webhooks
Why can't my webhook or inbound route URL be verified?
What happens if my webhook URL is down or can't accept requests?